£280k to £600k+ - strategic growth and a new temp desk for NHB Recruitment
Nicola Bond is Managing Director of NHB Recruitment, specialising in finance and accountancy. The business was turning over around £280k a year, and Nicola had reached a crossroads. She wanted a trusted advisor - someone to hold her accountable, challenge her leadership and help redefine the future of the business.
The Challenge:
- Feeling isolated as a leader, without accountability or strategic direction
- KPIs and performance metrics misaligned across the team
- A need to reconnect personal purpose with the business vision
- A desire to reshape the business over three to five years, without a roadmap
The Solution:
A tailored programme built around People, Process and Profit.
People
- Realigned her leadership style and rebuilt personal confidence
- Strengthened internal and external relationships
- Created a culture of reflection, ownership and growth
Process
- Redefined KPIs and what success looks like
- Built structure into weekly habits and strategic planning
Profit
- Developed a clear five-year strategic growth plan
- Focused on commercial accountability and purpose-driven planning
The Results:
- Revenue growth: up more than 114%, from around £280k to over £600k a year
- A new temp desk: expanding NHB’s offering beyond permanent recruitment
- A growing team: an additional perm recruiter joining
- Leadership clarity: a clear view of her role and renewed confidence in her vision
- A long-term plan: tangible progress towards a five-year plan with clear milestones
“Karen challenged my thinking, helped me realign KPIs, and supported me in building a clear 5-year plan. She brought structure, accountability, and renewed energy into my business at a time I felt at a crossroads. Our sessions have been invaluable - I’ve grown in confidence as a leader and now have clarity on my direction, team, and strategy. Karen is exceptional - insightful, warm, and full of recruitment knowledge. I’m so glad our journey continues.”
Nicola Bond, Managing Director, NHB Recruitment
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